The Box Office and Marketing Manager is responsible for executing the day-to-day operations of the box office, providing a small amount of front line customer service to SP&O patrons, processing subscription ticket orders, providing accurate box office reports and working with the Vice President of Marketing (consultant) to execute an annual marketing, communications and public relations campaign.
Work with CCT staff to set up events, maintain seating manifests, maintain financial records and manage the preparation, presentation and settlement of all event box office statements
Advise and assist with the implementation, reporting and generating of event reports using the ProVenue ticketing system
Execute the daily, weekly, monthly and yearly sales of tickets and entering and submitting data as required
Reconciling any issues between ticket sales and the financial department, including shortages or overages in ticket revenue
Develop and maintain documentation and training material of box office policies and procedures
Complete all daily close reports and submit to the Finance Manager for daily review
Hire, train and supervise any temporary box office staff
Represent SP&O in the box office at all concert events
Foster and maintain a strong working relationship with the box office staff at the Sacramento Community Center Theater (CCT)
Demonstrate excellent customer service skills, respond promptly to customer service inquiries and requests, and train all box office personnel in customer service standards
Maintain physical and electronic filing systems, including marketing and development data management systems
Marketing, Communications and Public Relations
Work with the Vice President of Marketing (consultant) to execute all aspects of season subscription and renewal campaigns; oversee work of outside contractors; monitor the progress of campaigns and provide progress reports and analyses of results
Work with the Vice President of Marketing (consultant) to execute a year-round single ticket sales campaign, including the design and placement of print and electronic advertising and special promotions; provide periodic progress reports
QUALIFICATIONS Minimum Qualifications
Previous box office experience
1-2 years management experience
Excellent verbal and written communication skills
Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
Proficiency with Microsoft Office, including Word, Excel and Outlook
Position requires a flexible work schedule, including evenings, weekends and holidays at times
Position requires conflict resolution skills
Knowledge of ProVenue ticketing system
Good problem solving and strategic thinking skills
Ability to identify and prioritize critical issues and work toward results
Experience in a non-profit arts organization
Knowledge of and background in classical music
Additional Salary Information: Full time, exempt position. Salary commensurate with experience. Health benefits and paid vacation.
What began as the Sacramento Symphony in 1948 is now combined into the Sacramento Philharmonic & Opera, returning as a melded organization boldly and with authority in 2015. The organization is now entering its third season under the executive leadership of Alice Sauro, and once again offers power, beauty, and innovation. As one of the Central Valley’s premier arts ensembles, the organization cont...inues to bring the very best artistic talent to audiences throughout the region.
As an emissary for the arts to a culturally diverse region, the Sacramento Philharmonic & Opera continues its long history of community engagement and dedication through outreach initiatives that bring the passion of classical music to schools, hospitals, shelters, and more. We try to retain this spirit of community involvement in our programming choices, by offering a broad spectrum of musical styles—from works such as Vaughan Williams’ very community-minded Concerto Grosso to our Pops Series, to large-scale classical symphonic repertoire.
The Sacramento Philharmonic & Opera continues toward a status of artistic leadership in the community. As a melded organization our mission is to rise above and transcend past challenges and become an integral, thriving, sustainable part of the greater Sacramento area.